Serviceware

“We started the project well prepared with TBM and immediately felt confident working with the Serviceware consultants. From the kick-off, we could clearly see the direction of our ITFM journey, and Serviceware provided a standard that was both practical and easy to adopt.”

Lisa Addimilio

IS Manager Planning & Controlling at Aptar Group

“We know what we've planned, we know what we've calculated, we know what we've charged. There is only one truth now and it exists on the Serviceware Platform”

Tatiana Schuldes

Team Lead Financial Controlling at EOS Technology Solutions

“The decision to adopt the Serviceware platform isn’t just an operational fit for us—it’s also fully aligned with our corporate strategy from a technological standpoint. We no longer want to open tickets manually when processing can be automated—for us, this isn’t a future scenario, but the present.”

Matthias Kreft

Reisebank AG

“The Serviceware platform is a cornerstone of our IT landscape. What matters most to us are seamless integrations, high interoperability, and maximum flexibility—key enablers for mapping and optimizing complex processes. We see tremendous potential for AI-powered innovation, especially in knowledge management and ticketing.”

Sven Degenhardt

Head of IT Governance at Funke Technology

“With Serviceware, we’ve established a central knowledge base that makes our service more efficient. Our teams can find the right answers faster—and our customers benefit from consistent, high-quality service across all channels.”

Martin Knibba

Hamburger Hochbahn AG

“Thanks to the professional support provided by Serviceware, the process of creating the IT emergency manual for Schwing GmbH went very smoothly. Not only did they involve our team, but they also provided practical solutions that we can implement immediately in the event of an emergency.”

Jörg Anders

IT Manager at Schwing GmbH